FAQs

WHEN WILL MY ORDER SHIP?

Please allow 7-10 business days for US Shipping, up to 15 business days for Canada. Worldwide shipping is approximately 16-18 days for your order to arrive as we are a print on demand company and products are created once ordered. When your order ships you can request your tracking number via email: support@inspxre.com

If you have any questions or concerns, feel free to contact us: support@inspxre.com or by phone: 646 844 4958 (Mon.- Fri. 10:00 a.m.- 3:00 p.m. Eastern Time). 

 

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase free of charge. We do not pre-print or keep inventory on any stock, so every piece is printed-on-demand. Since we do not hold inventory, we are unable to accept returns and swap out one piece of art for another, so we cannot provide refunds, credits, or replacements except in the event of damage prior to the product arriving with our valued customer. In the event that a piece arrives damaged, we ask that a photo of the damaged unit is sent to our Customer Care team, and will produce and send a replacement at no charge.

  

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries email: support@inspxre.com.

 

INCHES OR CENTIMETERS?

All pieces are in inches. Calculations are as follows:

12 x 18 (Inches) = 30.48 x 45.72 (Centimeters)

16 x 24 (Inches) = 40.64 x 60.96 (Centimeters)

24 x 36 (Inches) = 60.96 x 91.44 (Centimeters)

32 x 48 (Inches) = 81.28 x 121.92 (Centimeters)

 

WHAT CARRIER DO YOUR ORDERS SHIP?

Most U.S. orders are shipped via FedEx.

 

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, Amex, Discover, Apple Pay, and PayPal.

 

WHO DO I CONTACT FOR ANY OTHER QUESTIONS?

Email: support@inspxre.com

U.S. Phone Support: 646 844 4958

Open Mon.- Fri. 10:00 a.m.- 3:00 p.m. Eastern Time